How do I delete my account?
Your account manager deletes your account for you, after checking what is on it so nothing is removed by mistake. Sending the message takes about a minute.
Updated 6 October 2026
Open Account manager
On a computer it is the dark green bar at the left edge of your screen, marked ACCOUNT MANAGER, and it is already open. On a phone it folds into a thin dark tab at the left edge, marked ACCOUNT MANAGER. Press the tab to open it.
Account manager, at the left edge of the screen.
Press the green message button
It sits on the bar, under the words Account manager. A box opens with your conversations with your account manager.
The green message button, on the bar.
Press New message
It is the dark button at the top of the box.
New message, at the top of the box.
Press Something is wrong, or I need help
It is under What is this about? Pick it first: if nothing is picked, the box asks you to choose before it sends.
Something is wrong, or I need help, picked.
Say you would like your account deleted, and send it
Type that you would like your account deleted in the box, then press the dark button that says Send to and your account manager's name, like Send to Peter. They check what is on your account, delete it, and confirm with you when it is done.
Your message, and the Send to button under it.
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How do I close my account and have my data removed?
Three different things, and it's worth knowing which you want. Cancelling stops a payment. Closing ends the account. Deletion removes your information.